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ADSL Broadband Technical Details (via Customer Portal)

ADSL Broadband Technical Details (via Customer Portal)

Aim of this article:

This article explains the Technical Details for your Zen Broadband account, as provided in the Zen Customer Portal.

Accessing the Customer Portal

To access the Customer Portal browse to:

https://portal.zen.co.uk/

If you have not yet registered to use the Customer Portal, please see the Customer Portal Guide.

If you have previously registered for a portal account, enter your email address and password and click Sign In, and then click Continue.

Accessing your Technical Details

Click the My Services button in the left hand menu bar.
You will now be presented with a list of options and tools relevant to your Zen Internet service(s).
Click the View Technical Details link in the General Section.
Click the blue Select button to the left of your Zen Broadband (ADSL or Fibre) service.

Internet Access details:

Internet Access contains details about your Broadband connection. You may need to refer to these details when configuring your Internet connection, so it is advised that you print out this page for reference.
Please refer to our Broadband Beginners Guide for help in configuring your hardware with this information.

The details displayed (from top to bottom) are explained below:

ADSL Username: This is the username used to connect to the Internet. You should enter this in your ADSL modem or router settings where prompted, taking care to enter it exactly as shown (all lower case, and including the '@zen' part on the end).
ADSL Password: For security this is hidden. Click on the + sign to display the password. This is the password for your ADSL connection, and should be entered when configuring your ADSL modem or router exactly as shown (password is case sensitive)
BT Phone Number: This is the phone number of the BT line on which this service is provided.

Web Space Settings details

The information listed in this section is for connecting to the Web space included with your account.

The details displayed here are explained below:

FTP Server: When connecting to your Web space via FTP you will be prompted for an FTP server or hostname, which should be filled in as listed here ( ftp.zen.co.uk )
FTP Username: Fill in the username listed here when prompted by your FTP software. This is case sensitive.
FTP Password: For security this is hidden. Click on the + sign to display the password. This is the password to connect to your Web space via FTP, and should be entered when prompted exactly as shown (password is case sensitive)
Web Site Address: This is the address your Web site will appear at on the Internet.
Web Space Allocation: This shows how much of your Web space quota has been used.

Please refer to the Related Article for details of how to configure SmartFTP with these details.

Email and News Settings Details

The right hand section contains details used for configuring your e-mail account, and connecting to Zen's news server.

The details here are explained below:

Email Address : This is the default e-mail address as provided with your Zen ADSL account. We recommend not using this, and instead create your own - personalised - email address as explained here: Creating an email address
Email Username : This is the POP3 username for your e-mail account, and should be entered when prompted when configuring your e-mail program.
NOTE: You may experience problems if you use the username as shown in this section of Customer Portal. You should add @zen.co.uk to the end of this username to avoid future issues.
Email Password : For security this is hidden. Click on the + sign to display the password. This is the password that should be used when configuring your e-mail program, and should be entered when prompted exactly as shown (password is case sensitive)
(Incoming) POP3 Server : Enter the server listed here ( mailhost.zen.co.uk ) when prompted for the Incoming or POP3 server in your e-mail program
(Outgoing) SMTP Server : Enter the server listed here ( mailhost.zen.co.uk ) when prompted for the Outgoing or SMTP server in your e-mail program.
News Server Address : This is the address of Zen's news server, and should be entered where prompted when configuring your news reader application.
News Server Login : The News server does not require you to input any username or password when connecting. Authentication is done by checking your IP address instead.

Separate guides to configuring your e-mail and news reader programs with this information can be found in the relevant sections of the Knowledge Base.

DNS and IP Information

This information is only used for advanced setup, for example where a customer has multiple public IP addresses. If you are using your router in NAT this information will typically not be required.

An explanation of this information is provided below:

DNS Server: Both of Zen's DNS servers are listed - 212.23.3.100 and 212.23.6.100. If prompted for DNS servers then fill in the IP addresses as listed here. However you may not need this information, as many modems and routers can pick them up automatically. If your router is able to obtain this information automatically we recommend doing so - as the DNS server addresses may change in the future.

IP Address Information: This information displayed here will depend on the number of IP addresses you have assigned to your account. When setting up your connection you should not need any of this information, unless you are configuring a router in Routed IP mode. Help for doing this with Zen-supplied Broadband routers can be found in our Broadband Router Setup Guides.

When setting up your ADSL connection you may be prompted for the following general connection information: