Aim of the article
This article describes how to use the basic DNS tools within the portal to set where a Web site domain and e-mail point to.
Accessing the Customer Portal
To access the Customer Portal browse to:
https://portal.zen.co.uk/
If you have not yet registered to use the Customer Portal, please see the following article for details on how to - http://support.zen.co.uk/kb/KnowledgebaseArticle.aspx?ArticleID=11078
If you have previously registered for a portal account, enter your e-mail address and password and click Sign In, and then click Continue.
Setup basic DNS
Click the My Services button in the top menu bar.
You will now be presented with a list of options and tools relevant to your Zen Internet service(s).
Next select the Manage DNS Settings from the Domain Name & Web Hosting Settings.
Click the Blue Select button of the domain you wish to alter the settings of.
Using the basic interface, you can configure the website and E-mail settings for your domain.
Basic web setup
This option allows you to set where your domain website will point. It lists all hosting accounts linked to your portal account that can have web traffic directed to them. You will need to ensure that these hosted services are configured to provide websites for these domains (see Related Articles for more information). Alternatively, you can select Zen Holding Page or Disable all Web traffic. The Zen Holding Page displays a simple holding page in the place of a website and Disable all Web traffic removes any records related to the domain website.
If your website isn’t hosted by Zen or your hosting isn’t listed, you can use the Other Hosted Service section. This will allow you to manually specify the IP address of the server which hosts your website. This information should be available from your hosting provider.
Once you have selected where your domain website will be pointed, press the Save button to update the DNS records.
Basic mail setup
This option allows you to set where your domain E-mail will point. It lists all hosting accounts linked to your portal account that can have E-mail traffic directed to them. You will need to ensure that these hosted services are configured to provide E-mail for these domains (see Related Articles for more information). Alternatively you can select Disable all E-Mail Traffic, which removes any records related to the domain E-mail.
If your E-mail isn’t hosted by Zen or your hosting isn’t listed, you can use the Other Hosted Service section. This will allow you to manually specify the IP address of the server which hosts your E-mail. This information should be available from your E-mail hosting provider.
Once you have selected where you domain E-mail will be directed, press the Save button to update the DNS records.
Advanced DNS tools
The functionality of the Advanced DNS Tools is beyond the scope of this article. However, you can find more information on using these tools in the Related Articles.