Aim of the article
This article describes how to register with, access and use the Customer Portal to manage your products and services from Zen.
The Zen Customer Portal
To access the Customer Portal browse to: https://portal.zen.co.uk/. When you browse to the portal you will be presented with a login for existing users.
Registering for a new Portal account
If you are not currently registered for a Portal account, choose Existing customer without an account.
From there, fill out your details as shown. These must match the ones that Zen have on your order information. I.e. when prompted for an email address, this must match the one you registered with us for contacting you about details of your order.
Using your Portal account
When you have a live Portal account, log in from the main screen with your email address and password, then click Sign in. You will be presented with a page of options which allow you to manage the various products and services you hold with Zen. E.g. If you want to manage your email accounts, then from the main page select either Manage Email Settings which will take you directly to your mailboxes,
or My Services on the navigation bar at the top of the page, which will take you to an overview of all your products.
Updating your Portal Account details
If you want to update your Portal registration details (to change the registered email address or password to log in, for example) from the Home page, click My Account.
